Monthly Billing and Automatic Renewal

All Wellness and Fascia Memberships are billed monthly and renew automatically until cancelled.

• Your selected membership fee is charged according to the monthly billing schedule disclosed at enrollment.

• Your membership includes the session duration and services specified in your selected plan.

• You are responsible for maintaining a valid payment method.

• If a payment fails, please update your payment information and contact us to resolve the outstanding balance.

• Your membership will continue renewing until you cancel it through your account or the designated cancellation process.

Your membership price, billing frequency, included services, and automatic-renewal terms are disclosed during enrollment. Please review these details before completing your purchase.

Booking and Using Included Sessions

Membership sessions must be scheduled in advance and are subject to availability.

• Wellness Memberships: Included sessions may be used for any of our massage modalities.

• Fascia Memberships: Included sessions are reserved for myofascial release.

• Session duration: Your membership covers the hands-on session duration specified in your selected plan.

• Treatment suitability: All services remain subject to appropriate intake information, treatment suitability, and professional judgment.

Memberships do not guarantee availability at a particular date or time. We recommend booking ahead to secure your preferred appointment.

Unused Sessions and Rollover

We understand that schedules change. Both Wellness and Fascia Memberships include limited rollover flexibility.

The following rules apply to included membership sessions:

• One-session rollover: One unused included session may roll over into the immediately following monthly billing cycle.

• Maximum balance: You may have a maximum of two available included sessions at a time: your current cycle's session and one eligible rolled-over session.

• Expiration: A rolled-over session must be used by the end of the following billing cycle.

• No cash value: Unused or expired sessions cannot be exchanged for cash, refunded, or transferred to another person.

Rollover is intended to provide reasonable scheduling flexibility, not to create an unlimited bank of sessions.

What happens if I cancel with unused sessions?

Cancelling your membership does not automatically forfeit sessions that you have already paid for.

If you cancel while you have unused included sessions, you may continue booking and using up to two available sessions during your already-paid membership month and the following month, subject to the rollover limits above.

Your membership will not renew during this period. Any remaining unused sessions expire at the end of the applicable usage period and cannot be refunded or exchanged for cash.

Additional Sessions and Member Discounts

Need more care than your included membership session provides? Members may qualify for progressive discounts on additional eligible sessions within the same monthly billing cycle.

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Additional session

Discount:

• First additional session = 10% off

• Second additional session = 15% off

• Third additional session = 20% off

• Fourth and subsequent additional sessions = 25% off

These discounts apply to eligible additional sessions, not to the included membership session. They cannot be combined with other promotions, package discounts, or special offers unless expressly stated.

How to schedule discounted additional sessions

Discounted additional sessions must be requested directly through Tainica Therapeutics by text or email. They cannot be booked directly through the online booking calendar at the discounted rate.

To request an appointment:

1. Check our online booking calendar to identify the dates and times that work for you.

2. Text or email us with your preferred date, time, session duration, and service.

3. We will review your request and book the appointment if your preferred time is still available.

Requests submitted during our reception hours, 9 AM–9 PM, will be handled promptly, and we will book your requested appointment immediately if the time remains available. Requests submitted outside reception hours will be handled when reception resumes.

Please wait for our confirmation before considering your appointment booked. Availability may change between checking the calendar and submitting your request.

Appointment Cancellations, Rescheduling, and No-Shows

We understand that unexpected circumstances can affect your schedule. Our existing appointment cancellation and booking policy applies to all membership appointments.

This includes:

• Appointment cancellation and rescheduling requirements.

• Late cancellations.

• Missed appointments and no-shows.

• Any applicable fees or forfeiture of a booked session.

• Any exceptions specified in our existing booking policy.

Please provide as much notice as possible if you need to change an appointment.

If Tainica Therapeutics must cancel a session, we will work with you to arrange an alternative appointment.

Important: Cancelling an individual appointment does not cancel your recurring membership. Membership cancellation must be completed separately through your online account or the designated cancellation process.

Membership Cancellation and Refunds

You may cancel your Wellness or Fascia Membership at any time. There is no advance cancellation-notice period.

How to cancel

You can cancel your membership directly through your account profile on the Tainica Therapeutics website.

Once your cancellation is processed:

• Future automatic renewals will stop immediately.

• You will retain access to your membership through the end of the month you have already paid for.

• You may continue using eligible unused included sessions according to the rollover and post-cancellation usage terms in Section 4.

• No new monthly membership charges will be made after cancellation takes effect, except for any outstanding payment obligations already incurred.

Membership fees are non-refundable

Membership fees are non-refundable. Cancelling a membership does not entitle you to a refund for the current or any previously paid billing period, including unused sessions.

However, eligible unused included sessions remain available for booking within the permitted usage period described above.

We recommend reviewing your available sessions before cancelling so you can plan your remaining appointments.

Membership Changes and Transfers

Memberships are intended for the individual who enrolls and are not transferable to another person unless expressly approved by Tainica Therapeutics.

Changes to your membership type, session duration, or billing arrangement may require an adjustment to your existing enrollment or enrollment in a different plan.

Please contact us if you need assistance understanding your options before making changes.

Treatment Suitability and Limitations

Memberships provide access to specified services but do not guarantee particular clinical outcomes or replace medical evaluation when appropriate.

Treatment approaches are tailored to your needs and may be modified when clinically appropriate. Tainica Therapeutics may decline or modify a treatment when it is not suitable for your presentation, safety, or treatment goals.

Members are responsible for providing accurate and up-to-date health information and notifying their practitioner of relevant changes before treatment.

Questions and Support

We want your membership to be straightforward, flexible, and supportive of your goals.

For membership questions, discounted additional-session requests, or help with booking, please contact Tainica Therapeutics during reception hours, 9 AM–9 PM.

Tainica Therapeutics