Are package purchases refundable?

All package purchases are final sale and non-refundable. This allows us to offer discounted pricing for clients committed to consistent care.

If needed, sessions can be rescheduled and credited back to your account in accordance with our cancellation policy.

What happens if I don’t use my sessions before they expire?

All treatment plans include a 14-day grace period after the expiration date to use any remaining sessions.

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Our treatment plans are designed for consistent weekly care, as regular sessions produce the best clinical outcomes, help resolve chronic issues more efficiently, and often reduce the total number of treatments needed over time.

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If your schedule doesn't allow for weekly appointments, we recommend choosing one of our Wellness Memberships, which offers greater flexibility and is designed for clients who prefer to schedule sessions at their own pace.

How long do I have to use my sessions?

Each Treatment Plan is valid for a set period based on the number of sessions purchased. This schedule is designed to support consistent care and help you achieve the best possible results.

• 4 Sessions: Valid for 4 weeks

• 6 Sessions: Valid for 6 weeks

• 8 Sessions: Valid for 8 weeks

• 12 Sessions: Valid for 12 weeks

Your package expiration date will be provided at the time of purchase. All Treatment Plans also include a 14-day grace period after the expiration date to use any remaining sessions.

Can I share my package with someone else?

Packages are intended for individual use and are non-transferable. However, you can request we use a session to book an appointment for someone else. This does require contacting us to manually book the session and deduct it from your package.

What is your cancellation policy?

We kindly ask for at least 2 hours' notice if you need to cancel or reschedule your appointment whenever possible.

• Canceled or rescheduled with at least 2 hours' notice: Your session will be credited back to your Treatment Plan or Membership.

• Late cancellations (less than 2 hours' notice): Sessions are typically forfeited. We understand emergencies happen, and exceptions may be made at our discretion.

• No-call, no-shows: The session is forfeited and cannot be credited back.

This policy helps us offer last-minute appointments to clients who are waiting for availability.

Do I need to book all my sessions in advance?

We highly recommend booking your sessions in advance, especially for weekly or biweekly care plans.

Our schedule fills quickly, and advanced booking ensures consistency and preferred time slots.

Can I upgrade my session length within a package?

Yes—clients may upgrade individual sessions (for example, from 60 to 90 minutes) by paying the difference in session cost.

What if I arrive late to my appointment?

If you arrive late, your session will still end at the scheduled time to avoid impacting other clients. The full session fee will still apply.